Terms and Conditions

Bookings

Bookings must be reserved by credit/debit card.

Debit card – no fee, Visa Credit card – 2.5% charge, Amex and Mastercard – 2.5% charge.

Check Out

Check Out time is 10:30am; an extended checkout may be available by arrangement

Cancellation

Bookings cancelled or amended 7 or more days in advance of your arrival date will be given a full refund.

Bookings cancelled or amended less than 7 days in advance of your arrival are non refundable.

Cancellation policy varies for events such as Cowes Week and large bookings:
8 weeks prior to arrival, 90% back
4 weeks prior to arrival 50% back
After 4 weeks prior to arrival no refund.

There are no refunds given in the case of early departure.

No Smoking

The Caledon is a smoke free house – Should you choose to ignore this policy, you will be asked to leave and charged in full for your booking plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.

Damage

Damage to The Caledon, whether reported or not will be charged using the card details given to secure the booking. Unfortunately this includes replacement mattress costs for bed wetting. Please ask for waterproof mattress protector if you are in any doubt.

Parking

Guest vehicles are parked on the premises at the owner’s risk. We cannot be held responsible for any damage or theft.

Children

We are more than happy to have over 5’s stay with us – they do need their own beds so book a triple room for 2 adults and 1 child or we have a double and a twin room opposite each other for a family of 4. If you are a bigger family then just give us a call and we will see what room combination works best for you.

Pets

Although we appreciate our animal friends, pets are not allowed at The Caledon. Sorry! Guide dogs only.