Terms and Conditions

Bookings

Bookings must be reserved by valid credit/debit card.

Non-refundable bookings – payment will be taken on the day of booking.

Bookings to arrive within 7 days – full payment will be taken on the day of booking.

 

Cancellations

Bookings cancelled or amended 8 or more days in advance of your arrival date – there will be no charge.

Bookings cancelled or amended less than 8 days in advance of your arrival are non refundable.

There are no refunds given in the case of early departure.

Non-refundable bookings are not refundable and not amendable in length of stay or date.

Cancellation policy varies for events such as Cowes Week and large bookings, please ask at the time of booking.

 

Check Out

Check Out time is 10:30am; a late checkout is available by arrangement – book it online or just ask when you are here.

 

No Smoking

The Caledon is a smoke free house – Should you choose to ignore this policy, you will be asked to leave and charged in full for your booking plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.

 

Damage

Damage to The Caledon, whether reported or not will be charged using the card details given to secure the booking. Unfortunately this includes replacement mattress costs for bed wetting. Please ask for waterproof mattress protector if you are in any doubt.

 

Parking

Guest vehicles are parked on the premises at the owner’s risk. We cannot be held responsible for any damage or theft. Check out our parking guide

 

Children

We are more than happy to have 6 and over’s stay with us – they do need their own beds so book a triple room for 2 adults and 1 child or we have a double and a twin room opposite each other for a family of 4. If you are a bigger family then just give us a call and we will see what room combination works best for you.

 

Pets

Although we appreciate our animal friends, pets are not allowed at The Caledon. Sorry! Guide dogs only.

 

Data Privacy

When you book on our website, we may collect the personal information you input when you are booking.  This information may consist of: name, address, phone number, address, email address, credit card details and details of the room that you have booked.  We use this information in a number of ways:

  • to ensure the smooth booking and arrival process, to ensure you get the room you want on the days you want.
  • to occasionally contact you, should we have any offers or information related to rooms you have previously booked with us

Our customer’s privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications.

 

Once checked in we will occasionally contact you via email or mail about The Caledon rooms and services that we believe would be of interest and benefit to you, based on your previous activity on our website. The Caledon operates a positive OPT IN option for you to receive any marketing information from us.  If you would prefer not to receive this information in the future, you can OPT OUT at any time by visiting your account pages. The Caledon strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 01983293599. You can amend your personal account details by visiting your account pages.

cookies

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn’t be able to recognise you, make recommendations, update you basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. Only teapigs can access the information provided by these cookies.

website security

The Caledon uses the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window.
contact details

We are a very small team and we’ll do our very best to get back to you as quickly as possible.

Call us on: +44 (0) 1983 293599

Write to us at: The Caledon Guest House, 59 Mill Hill Road, Cowes, IOW, PO31 7EG

Email: stay@the-caledon.co.uk